Frequently asked questions
The chauffeur's name and cell phone number will be sent by e-mail at least one day before the trip. However, if you wish to be picked up at a different location at the airport, please call the chauffeur directly or call our customer service team and provide them with your confirmation number. Your chauffeur will be directed to the confirmed location immediately.
With a standard pick-up, your driver will wait 30 minutes before leaving the pick-up location. The first 15 minutes are free of charge, only the last 15 minutes will be charged. If you realize that you will be late, simply call us and we will try to find another solution. For airport pick-ups, your driver will wait up to 50 minutes free of charge. In the event of a longer delay, the driver may not be able to wait for you. In this case, we will always try to contact you to find a solution.
The following means of payment are available: Cash, EC card payment, credit card, advance payment and on account.
The prices are per vehicle and include all tips, taxes and fees. The vehicle classes indicate how many passengers or pieces of luggage fit in the vehicle. However, this has no effect on the price
No, smoking is not permitted in our vehicles. This includes cigarettes, e-cigarettes, cigars and other tobacco or non-tobacco products that are consumed by smoking. Violation of this policy may result in additional charges.
You are welcome to share your experiences with us. Please do not hesitate to contact us via Whatsapp, phone or email. We would very much appreciate your feedback as it would help us to improve our service.
Yes, small pets that are in a transport container may be carried. The transport box is subject to a charge.
To receive a monthly invoice, please contact us at [email protected]. Monthly invoicing is only available for corporate accounts or for regular customers. If you have set up monthly invoicing, your monthly invoices will be sent out within the first 3 working days of each month and will include all journeys from the previous month.
We undertake trips from Switzerland to neighboring countries and also carry out assignments abroad lasting several days. For trips that take place exclusively abroad, we may offer you a chauffeur service via our partner network
Transfers (from A to B): Cancellation of transfers is free of charge if there is more than one hour between the cancellation and the agreed pick-up time. If one hour or less elapses between the cancellation and the agreed pick-up time, the full price must be paid. Hourly bookings: In the case of hourly bookings, the cancellation is free of charge if more than 24 hours elapse between the cancellation and the agreed pick-up time. If 24 hours or less elapse between the cancellation and the agreed collection time, the full price must be paid.
Yes, our chauffeur service is available 365 days a year, 24 hours a day - even at weekends and on public holidays.
Yes, our Meet & Greet service is included: the chauffeur waits in the arrivals hall, helps you with your luggage and accompanies you to your vehicle. For private flight arrivals, we also organize tarmac pick-up with security clearance.
The hourly chauffeur service provides you with a vehicle and driver for a specific time. Ideal for business meetings, city tours, events or shopping trips - your chauffeur is waiting and remains flexibly available.
The following trip details can be changed: Vehicle class, date, time, pick-up and destination locations and some other details. Changes can be made up to 60 minutes before pick-up and up to 24 hours for hourly rentals. Please note that changes, for example to the route or vehicle class, may affect the price.
Yes, child seats are part of our standard service. Please state the number of child seats required and the age and weight of the children when booking.
With an hourly rental, a certain number of kilometers is included in the price. The number of kilometers is specified at the time of booking and depends on the number of hours. The number of kilometers can be increased for an additional charge.
Yes, all vehicles are fully licensed and insured.
Please call us as soon as you realize that you have left something behind. All vehicles are cleaned at the end of the service and all lost items are placed in the lost property container. We will be happy to arrange an appointment with you to return the lost items.
The cleanliness of the vehicles is an important part of our service, therefore we discourage the consumption of food during the service.
If the vehicle needs to be cleaned due to spilled food or drink, an additional fee will be charged.
No. As a premium limousine service provider, we are there for you 7 days a week, 365 days a year.
Our limousine service is available throughout Switzerland. Our trips in Zurich, Geneva, Basel, Bern, Lucerne, Lausanne, Lugano and Davos are particularly popular. Transfers between cities or to neighboring countries such as Germany, Italy or France are also possible without any problems.
Yes, all our limousine trips include an experienced, local and discreet chauffeur. Our drivers speak several languages and are specialized in the professional handling of discerning guests.
Our limousines and vans have free Wi-Fi, USB charging ports, bottled water, air conditioning and leather seats. We can also provide child or baby seats and additional services on request.
We offer airport transfers to and from all major airports in Switzerland: Zurich Airport (ZRH), Geneva Airport (GVA), EuroAirport Basel (BSL), Bern-Belp and Lugano-Agno. We also serve private airports and business jet terminals on a regular basis.
A personal chauffeur enables stress-free travel, time savings, maximum discretion and comfortable driving without searching for a parking space or detours. You will be brought to your destination on time, safely and relaxed.
Yes, our chauffeurs are flexible and are happy to adapt the route to your current needs - provided it is within the booked time frame.
Tailor-made trips for every occasion
Top cities
- Zurich
- Geneva
- Lucerne
- Munich
- Milan
- Paris
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